Return / Refund Policy
Simple placeholder policy wording for a USA-based frozen prepared meals ecommerce website. Replace bracketed details before launch.
Perishable frozen food
Because our meals are perishable frozen food items, we cannot accept returns of delivered products. Refunds or replacements may be issued only in specific cases.
When refunds or replacements may apply
A refund, credit, or replacement may apply if an order is incorrect, missing items, damaged, or arrives fully thawed or unsafe due to a verified shipping issue.
How to request help
Contact support within [X] hours of delivery with your order number and photos of the affected meals and packaging. Add your final timeframe and support email before launch.
What we cannot refund
We cannot refund meals that have already been heated, meals left outside after delivery for extended periods, or orders affected by an inaccurate address provided by the customer.
Processing
Approved refunds are issued to the original payment method within [X] business days. Replace this with the final processing timeframe.
Business Information
[email protected]
TCR Trading Group LLC
1314 E Las Olas Blvd 901
Fort Lauderdale, FL 33301