Frequently asked questions
Everything you need to know about our frozen prepared suppers.
Are the meals frozen?
Yes. Every meal is prepared, portioned, packaged and frozen at its best so it is ready whenever you need dinner. Meals arrive frozen and should be moved to your freezer right after delivery.
How do I heat the meals?
Most single-serve meals go straight from the freezer to the microwave in about 4–8 minutes. Family bakes are usually finished in the oven. Full heating instructions are printed on each package and shown on the product page.
How long can I keep meals in the freezer?
For best quality, enjoy meals within the best-by date printed on the package. Keep them fully frozen the entire time.
Do I need a subscription?
No. You can order any meals or a weekly box as a one-time purchase whenever you need dinners in the freezer.
Can I order one week of suppers?
Yes. Build a Weekly Supper Box with 5, 7, 10 or 14 frozen meals — perfect for stocking the freezer for a full week.
Do you offer family-size meals?
Yes. Our Family Meals category includes larger freezer bakes designed to feed a family of four.
How are meals packaged?
Each meal is sealed in a food-safe tray with a film lid. Orders ship in insulated packaging with ice packs to keep everything frozen.
Do meals arrive frozen?
Yes. Meals ship frozen in insulated boxes. If anything arrives thawed or damaged, contact us right away.
Can I customize my weekly box?
Yes. When building a Weekly Supper Box you can choose from available frozen meals to fill it.
Do you offer vegetarian meals?
Yes. Filter the menu by Vegetarian to see meat-free options like Vegetable Pasta Bake and Mac & Cheese Family Bake.
Do you list ingredients and allergens?
Yes. Full ingredient and allergen information should be added before launch and printed on each package. Meals are prepared in a kitchen that handles common allergens.
What if my order arrives damaged or thawed?
Contact us within 24 hours of delivery with photos and your order number. We will arrange a replacement or refund per our Return / Refund Policy.
Can I cancel or change my order?
You can update or cancel your order before it ships. Once it is out for frozen delivery we can no longer change it.